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Nest x Yale Guest Passcodes Not Working

cohe9016
Community Member

My Nest x Yale lock codes that I assign to my Airbnb guests are not working. This happened several weeks ago and it turned out the battery was dead, so I replaced the batteries and it worked for the following two sets of guests. Then last night I had guests arrive in the middle of the night who were unable to get in with their code. They tried the code again this morning and it still did not work, but could get in using my code (a home member's code). So I guess the issue is that codes for "Home Entry Only" are not working.

 

How can I fix this?

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi @cohe9016,

 

Thanks for posting here in the community. I'm sorry to hear that your Nest x Yale Guest Passcodes are not working. Help's here!

 

Have you tried the steps in this guide?

 

 

In the meantime, let's check a few things:

 

  • Verify that the code has not passed its expiration.
  • Verify that the passcode is enabled for the day and time the code is being entered.
  • Verify that the code is being entered correctly by tapping on the eye icon to view the "Home Entry Only" accounts passcode.

Keep me posted.

 

Best regards,

Melany