05-23-2024 07:47 AM - edited 05-23-2024 07:49 AM
My Nest x Yale lock codes that I assign to my Airbnb guests are not working. This happened several weeks ago and it turned out the battery was dead, so I replaced the batteries and it worked for the following two sets of guests. Then last night I had guests arrive in the middle of the night who were unable to get in with their code. They tried the code again this morning and it still did not work, but could get in using my code (a home member's code). So I guess the issue is that codes for "Home Entry Only" are not working.
How can I fix this?
05-26-2024 11:23 AM
Hi @cohe9016,
Thanks for posting here in the community. I'm sorry to hear that your Nest x Yale Guest Passcodes are not working. Help's here!
Have you tried the steps in this guide?
In the meantime, let's check a few things:
Keep me posted.
Best regards,
Melany