Nest x Yale lock

[Yboza]

I bought this one for 2 years ago and it was working perfect but 6 months ago Google made an update for the app and never was the same. My Google connect not connect with my lock and it said offline. I have tried in many ways I contacted the Nest costumer service and they have not done anything about it. Please someone can help me.

[Jaenciso]

Same issues here. Google does not help and the product is not working.

[Brad]

Hi there,

Sorry to hear you're experiencing this, I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.

Best regards,

Brad

[janthadeus]

Hi folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

JT

[Jaenciso]

Yes! My new lock is still not functional.

[janthadeus]

Hey folks,

I’m sorry if you’re still having trouble with this. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Here are some troubleshooting steps you can try:

1. Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
2. Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online.
3. Restart the Connect:
   • Plug Connect into a power outlet.
   • Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button.
4. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button.
5. Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz Wi-Fi frequency.
6. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
7. If all else fails, factory reset your lock. Then, re add it to your Nest app.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT and Brad.

Thanks,

Archie

[Jaenciso]

Hello,

I have seen them and tried everything. This lock still does not work. 

[aatienza]

Hey there,

Thanks for trying. Could you fill out this form and let us know once you're done?

Best,

Archie

[janthadeus]

Hi all,

Jaenciso, we got the form you've submitted — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Yboza, please also fill out the form so we can further assist you.

Thanks for your help, Archie.

Best,

JT

[janthadeus]

Hey Yboza,

We haven't received your form. Were you able to fill it out? Do you still need help?

Best regards,
JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Best,

JT