I had them both functioning on my Nest account. The migration from Nest to Google was not going well, said I already had an account with my email address so I started fresh. I have been removing every camera off my original nest account and re-adding them to the google account. So I get to my Connect and Lock. I add the Connect, no issues. I go to add the lock and it says I have to add the connect first. Then I start over with the lock and it tells me the connect is already associated with my account and I have to delete the Connect and re-add it. So no matter which order I add them in, I get an error messaging stating I need to do it the other way. What am I missing?!?
Thanks for reaching out. I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? What other troubleshooting steps have you done so far? Also, were there any changes to your WiFi network?
Give these steps a try:
Let me know how it goes.