Struggling with Connect & Yale Lock

[MMcCartney6160]

I had them both functioning on my Nest account.  The migration from Nest to Google was not going well, said I already had an account with my email address so I started fresh.  I have been removing every camera off my original nest account and re-adding them to the google account.  So I get to my Connect and Lock.  I add the Connect, no issues.  I go to add the lock and it says I have to add the connect first.  Then I start over with the lock and it tells me the connect is already associated with my account and I have to delete the Connect and re-add it.  So no matter which order I add them in, I get an error messaging stating I need to do it the other way.  What am I missing?!?

[janthadeus]

Hi MMcCartney6160,
 

Thanks for reaching out. I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? What other troubleshooting steps have you done so far? Also, were there any changes to your WiFi network?

Give these steps a try:

1. Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button. 
2. Wait for Connect’s light to turn green, which means the restart is complete.
3. Try plugging your Connect into a different outlet.
4. Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
5. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
6. Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz WiFi frequency. Check out this guide: Nest Detect disconnected or offline.

Let me know how it goes.
 

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT