Oh no! Don’t give up on us yet. We truly appreciate your efforts here. No worries, we’ll sort this out. What’s the status light of your Nest Connect? How far is your Connect from the Nest x Yale Lock and router? Are the batteries of your lock fresh? Do you have an Android or iPhone? What troubleshooting steps have you done so far? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Here are some troubleshooting steps you can try:
Let us know how it goes.