Trouble connecting Nest Yale Lock to Nest App Error T026(4060)

[hnorwick]

I have attempted many times to connect and also contacted Google support.  I am ready to return the product if I can not get any additional solutions.

[janthadeus]

Hi hnorwick,

Oh no! Don’t give up on us yet. We truly appreciate your efforts here. No worries, we’ll sort this out. What’s the status light of your Nest Connect? How far is your Connect from the Nest x Yale Lock and router? Are the batteries of your lock fresh? Do you have an Android or iPhone? What troubleshooting steps have you done so far? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Here are some troubleshooting steps you can try:
 

1. Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button. 
2. Wait for Connect’s light to turn green, which means the restart is complete.
3. Try plugging your Connect into a different outlet that’s about halfway between your lock and router.
4. Remove one of the batteries from your lock for 60 seconds. Then, plug it back in.
5. Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
6. Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button. 
7. If none of those steps work, factory reset your lock. Then, try adding it again to the app.

Let us know how it goes.

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[hnorwick]

I called support and my issue was resolved. Thanks 

[JenniferV]

Hey hnorwick,

Thanks for keeping us in the loop and glad to hear that our support team was able to help you. In the meantime, do you still have other questions and concerns?

I appreciate your help here, JT.

Best,

Jennifer

[janthadeus]

Hi folks,

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Jennifer.

Cheers,

JT