09-25-2022 07:56 AM
I have attempted many times to connect and also contacted Google support. I am ready to return the product if I can not get any additional solutions.
10-01-2022 06:10 PM - edited 10-01-2022 06:15 PM
Hi hnorwick,
Oh no! Don’t give up on us yet. We truly appreciate your efforts here. No worries, we’ll sort this out. What’s the status light of your Nest Connect? How far is your Connect from the Nest x Yale Lock and router? Are the batteries of your lock fresh? Do you have an Android or iPhone? What troubleshooting steps have you done so far? Also, what WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
Here are some troubleshooting steps you can try:
Let us know how it goes.
Thanks,
JT
10-04-2022 06:23 PM
Hi there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
JT
10-05-2022 04:14 AM
I called support and my issue was resolved. Thanks
10-05-2022 01:25 PM
Hey hnorwick,
Thanks for keeping us in the loop and glad to hear that our support team was able to help you. In the meantime, do you still have other questions and concerns?
I appreciate your help here, JT.
Best,
Jennifer
10-08-2022 04:46 PM
Hi folks,
Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for chiming in, Jennifer.
Cheers,
JT