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Yale lock eats batteries. Connectivity issues when battery listed as ok

Clunge
Community Member

Been having connectivity issues since new. After a while, it keeps locking itself. Traced it to intermittent connectivity due to low battery.

Top quality Duracell batteries last only 4 months. Absolutely no warning each time. I just find it starts ignoring home/away and locking the door.

 

The batteries always show as "OK". No low battery warnings.

 

Plus, why the hell don't you make a UK accent available for mine? (It was bought in the US)

12 REPLIES 12

S3bryan
Bronze
Bronze

No Duracell.  Nest products only like energizer max. It’s all over the google support website.  Bunny batteries only.  Try that and see if it resolves your issue 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. @S3bryan is correct, only Energizer Max batteries should be used in the Yale lock.

 

Best Regards, 

Brad.

Bullet1
Community Member

Heey brad, hope ur doing great 🙂

Actually im not , yesterday ,today,tomorrow no any difference only different date , any improvements ? Maybe1% , even this everyone's saying its only an illusion nothing is real, who to believe or what to exactly , ?

Offers a hand of support to anyone who needa it.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Clunge
Community Member

I haven't really had an answer. Using a particular brand of battery is not a solution.

All batteries provide power. For AAs it is usually 1.6 volts when new, reducing to 1 volt when old. If any battery is too weak to work, I should be alerted. The lock is not doing this.

If the lock can't connect due to low battery, I should be alerted, no matter what brand of battery is in there

S3bryan
Bronze
Bronze

I have multiple Gail nest locks and in an emergency have had to switch to something else besides the energizer max batteries. I get a very short lifespan use of the lock when I do not use energizer batteries. But I do get alerts on the app that the batteries are weak not sure why you are not getting that

S3bryan
Bronze
Bronze

Mind to provide some clarity about your previous post? Autolock is a function within the app that can be enabled or disabled

Clunge
Community Member

Not sure which post you were repmying to

Your post. Been having connectivity issues since new. After a while, it keeps locking itself

Brad
Community Specialist
Community Specialist

Hey folks.

 

It is best to make sure that you are using the correct batteries which are Energizer Max batteries. If you are not using those batteries, I would suggest that you change them. 

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.