Yale nest lock shows offline

[browndk26]

I added an ASUS ax Wi-Fi router recently. Now my Yale lock shows offline. Moving the nest connect and reconnecting gets it online but soon it shows offline again. The connect shows as an active device on my wifi list. Any help would be appreciated. My 2.4 and 5.0 Wi-Fi networks have the same name and password. 

[browndk26]

 No support help at all from Google? 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[browndk26]

As of today, it has remained online. I’m hoping it stays online. 

[Brad]

Hi there,

I am relieved to hear it is remaining online for you! Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[mouserinc]

I have  a new Asus AX router as well. What did you do to get it to stay connected?