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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

Nest Yale door lock and the app

Hi everyone, more frequently than not I am having this continuous issue with my front door beat lock disconnecting from the app. It so how’s the door isn’t connecting , and then I’ll reset the device , re add everything and it will happen again.

Rtzp by Community Member
  • 444 Views
  • 3 replies
  • 0 kudos

Can’t unlock my Nest Yale Keypad Blue Checkmark not illuminating

So all of the sudden and randomly my door lock will not unlock using the keypad. The keypad has not been damaged and I can use the app but it’s frustrating for my dog walker and fiancé who don’t have the app. Has anyone else has this problem? Lock is...

MWiegand by Community Member
  • 1371 Views
  • 3 replies
  • 0 kudos

Nest Yale Lock locking backwards

Hi. I've reset my lock multiple times hoping that it "hands" correctly, but it keeps locking backwards. I read that there was a code to reverse the handing, but that code includes # signs which my lock doesn't help. Thanks for the help!!Lewis

Nest Yale Lock recalibrate after install

I set my lock up before installing it to make sure all the connections and controls were good. I have since installed the lock in the door but am not able to lock or unlock via the app. I am able to manually lock and unlock with no issues or excessiv...

daviddrys by Community Member
  • 2480 Views
  • 3 replies
  • 1 kudos

The "Settings" button on Nest Yale lock not enabled

The settings button on the keypad of my Nest Yale lock doesn't come up. I just installed the lock this evening (Jan and I noticed that the settings button is not active. I have reset the lock twice and still there's no settings button. How can this b...

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Chuks1 by Community Member
  • 3713 Views
  • 14 replies
  • 0 kudos

Cannot connect Yale lock to Nest app

After factory resetting the Yale X Nest lock to troubleshoot battery draining issues, I cannot complete the connection to Nest app.After reading more about this issue online, it appears this is due to the lock needing to be “removed” from my Nest acc...

Ms-lincoln by Community Member
  • 1738 Views
  • 16 replies
  • 1 kudos

Identify who opened the door

Is there a way to identify who opened the door? Each member of rhe family has its own passcode as well as some of the employees here at my house. I would like to know if it possible to check in the history, which used opened the door

Tulliofn by Community Member
  • 1681 Views
  • 8 replies
  • 0 kudos
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