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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

TO26 error when trying to connect Yale lock

Keep getting a TO26 error when trying to connect my yale lock to nest. I’ve run through the trouble shoot guide and it mentions the error but doesn’t say what it is. Also what is the correct way to keep the lock awake during connection? The app says ...

Billjones by Community Member
  • 447 Views
  • 4 replies
  • 1 kudos

WIFI 6 connectivity issues with Nest + Yale locks and Google Nest cams

I recently upgraded my WIFI to the new Wifi 6 four weeks ago.I currently own many Google devices including legacy dropcams, 1st gen outoor Google nest cams (outdoors wired and outdoor batteries) I also have two Google Yale+Nest security locksNot ALL ...

Feature Request: Privacy Mode End Date/Time

I was recently locked out of my house because I had Privacy Mode on while on vacation, but my internet was out when I returned home and I could not disable it. It would be very useful to have an optional end date/time when turning on Privacy Mode, th...

aar by Community Member
  • 653 Views
  • 3 replies
  • 0 kudos

Yale Lock -- use WITHOUT app/wifi

Hi - I purchased a Next x Yale Lock for use at a vacation rental house that has very poor internet/wifi.I have a number of questions!1. Will the lock still operate fine without being connected to the internet? Eg if I just program it with a few codes...

annasnowy by Community Member
  • 3004 Views
  • 5 replies
  • 0 kudos

Cloned devices

Would anyone know why I can see my phone as 2 separate devices logged into my google account and when I go to locate them one of them comes back to the phone In my physical possession showing info letting me ring it and the other says it can't be rea...

Oldskool by Community Member
  • 250 Views
  • 0 replies
  • 0 kudos

Snooze motion

I NEED to be able to snooze a camera from detecting motion. If someone I want is working near the camera. I can’t have it go off every 5 seconds. Super annoying. Most other smart cameras have this feature.

Bndggl by Community Member
  • 478 Views
  • 4 replies
  • 1 kudos

Nest Yale X and Connect issues

I got 2 Yale X locks w/ Nest Connect.Day 1 - I install 1 Connect and Lock - Everything working fine, all appears in APP - No issues.Day 2 - Prior to installing 2nd lock - the 1st Connect went offline. I process to install 2nd Yale X and Connect anywa...

MC1112 by Community Member
  • 429 Views
  • 4 replies
  • 0 kudos

Next x Yale - bolt turning backwards

Hello, When I go to lock the keypad it seems like the bolt is moving in the opposite direction. You can manually lock it from the inside and it's smooth, but you can't lock it from the outside using the keypad or the app. Any ideas?

acobu by Community Member
  • 341 Views
  • 3 replies
  • 0 kudos

Neat won’t connect

So I had to move my nest from a different home to my new home. The nest guard is updated, on the same wifi as my phone, it has been rebooted twice now (as well as the nest and Google home apps) and connects fine in the nest app. However when I try to...

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