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Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Forum Posts

Nest Guard is continuously going offline

For about the past month I've noticed numerous alerts that our Nest Guard has gone offline. I know for a fact it isn't a problem with our ISP, or my router. For instance, here are snips of the log from this past Thursday when we were out of town, whi...

guard_log01.JPG guard_log02.JPG guard_log03.JPG guard_log04.JPG

Yale lock and connect device

Update finally got everything connected - had to remove thermostat from wifi and app - then reset connect (again), reset lock (again) then setup connect, lock and lastly thermostat in that order otherwise connect got in a loop trying to recognize the...

PSF by Community Member
  • 425 Views
  • 4 replies
  • 0 kudos

Nest aware cellular backup

I got a message from T-Mobile that says on 7/22 The mobile device will no longer be compatible because it's 3G The account is just for cellular backup for when the Wi-Fi network goes down. Is there an upgraded software or do I have to buy some new ha...

JPotz by Community Member
  • 569 Views
  • 4 replies
  • 0 kudos

Resolved! How to limit access to just one Nest x Yale lock

I have an Airbnb on my property and use a Nest x Yale lock for it. I also have 2 of the locks for my house. When I create a passcode for an Airbnb guest, their code also works on my home locks - how can I limit them to just the lock for the Airbnb?

Resolved! Nest Yale ock keeps auto locking Even though auto lock is turned off

My nest Yale lock keeps auto locking even though we have auto locking turned off and I am at home. No matter what I do it keeps locking. I unlock it. It says I'm home and it says auto lock is off yet it's still locks. What gives?

greGWitt by Community Member
  • 1813 Views
  • 4 replies
  • 1 kudos

Nest

How is my neighbor hacking my android phone with their google nest ? I only have WiFi on my one phone.

Helpfast by Community Member
  • 322 Views
  • 1 replies
  • 0 kudos

nest connect battery

I own two nest Connect units. I mistakenly thought I needed two units because I have two Nest +Yale locks. However, my two locks are located very closely together. I figure I only need a single nest connect now. If I unplug my nest connect, how long ...

Garvo by Community Member
  • 523 Views
  • 4 replies
  • 0 kudos

Yale lock eats batteries. Connectivity issues when battery listed as ok

Been having connectivity issues since new. After a while, it keeps locking itself. Traced it to intermittent connectivity due to low battery.Top quality Duracell batteries last only 4 months. Absolutely no warning each time. I just find it starts ign...

Clunge by Community Member
  • 1965 Views
  • 11 replies
  • 0 kudos
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