cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Security

Blog Posts

An update for our Nest Secure, Dropcam, and Works with Nest Users and Developers Read more

Update for Nest x Yale Lock and Nest Detect Users Read more

Help Center

Forum Posts

Start a conversation

Issues adding guest passcodes

For about a month, when I add guest passcodes into the Nest App (on iOS), it only works about 50% of the time. The app says it's successful and setup, but when the guest enters the code, it doesn't allow access. Sometimes deleting the guest and re-en...

ahfergs by • Community Member
  • 597 Views
  • 1 replies
  • 1 kudos

Google Nest x Yale Lock draining batteries

I have had this lock for around 2 years and it's worked well to this point. However in December it started to chew through batteries at an alarming rate (using up new alkalines every three days). I did a factory reset on the lock and re-added it to m...

sfmike99 by • Community Member
  • 1699 Views
  • 6 replies
  • 2 kudos

nest door lock

tamper alaarm goes off randomly

How to turn off Nest Secure base?

Hi, how do I turn off the base? The one with the buttons on it. Not disable the alarm - but actually turn it off. I unplugged it but it’s running on battery power. I’m guessing I will be getting alerts as the battery dies. I just want to turn it off....

KenTak92 by • Community Member
  • 11052 Views
  • 9 replies
  • 1 kudos

Not turning green stays blue

My nest connect stays blue won’t turn green so I can add the door lock 

Drtomprc by • Community Member
  • 1132 Views
  • 3 replies
  • 0 kudos

Best x Yale lock

Can one use just the Bluetooth to work it should the power go out and there is no wi-fi?

Change the ringtone or the theme of my Google Nest Hello

Just bought a Google Nest Hello in combination with a Google Nest Mini. Rather disapointed because it isn't possible to change the ringtone. For such an expensive doorbell combination I should say it has to be possible in Google Home to create a rout...

WimS by • Community Member
  • 636 Views
  • 1 replies
  • 0 kudos

Nest guard went offline

My nest guard just went offline (been having it running with no issue for the past 2 years. I tried all the troubleshooting steps on the google help site and nothing helped.

Habuzahra by • Community Member
  • 853 Views
  • 4 replies
  • 2 kudos

Unable to Update Master Code

I have been unable to update the Owner passcode or add guest passcodes 

Cas by • Community Member
  • 467 Views
  • 1 replies
  • 0 kudos

3G vs 5G

As 3G phases out and is replaced with 5G, what if anything do I need to do or replace, to continue notification of home security alarms while traveling?

to vote