MY Google account is hacked & they're controlling EVERYTHING using this App!

[cagarza147]

PLEASE HELP! My google accounts have been hacked & they have complete control of everything in my LIFE! They're using this Google Home app & possibly a google next device & samsung tv's, Linneux computers, to control everything remotely. They're controlling all settings and gray out certain selections so I can't change them. They've deleted some options or selections completely. They've set themselves up as the Admin to my google accounts & set up a Work profile that I  can't access at all. At night, I can tell they MUST be manipulating  my thermostat at home because I'll be running my heat at 80 degrees ON, not even on auto, and it's 56 degrees in my home! PLEASE, help me! I've tried everything! I know they're using MMI codes to access & control my cell phone. They've accessed all of my bank accounts & app accounts & are stealing/using everything as if it's their own! 

[kelanfromgoogle]

Hey @cagarza147,

Appreciate you reaching out on the Google Nest Community about your concerns, have you contacted our support team already? We're limited in the help we can provide on the forums, but I encourage you to reach out to Google Nest Support for your more serious concerns. Here is the contact page.

[Suc1 · Accepted solution]

Here are some steps you can take to regain control of your Google account and smart home devices:

1. Reset Your Google Account Password

• Follow the steps to reset your Google account password. Ensure you create a strong password that hasn’t been used before.

2. Secure Your Google Account

• Enable 2-Step Verification to add an extra layer of security.
• Review the devices linked to your Google account and sign out of unrecognized ones via your account’s security page.

3. Reset Your Smart Home Hub

• Perform a factory reset on your smart home devices, such as your Google Nest Hub, to remove any unauthorized access. You can find detailed instructions for resetting Google Nest devices here.

4. Review Security Policies

• Refer to Google’s security documentation and blogs for additional tips on keeping your account and devices safe.

5. Reset Your Connected Devices

• Check if any third-party devices (like Samsung TVs or other smart devices) are linked to your Google account and reset their connections. This page might also help to secure a compromised google account.

These steps should help you regain control of your account and devices