1st gen Nest Hub Max died

[vatogato]

I've had my Nest Hub Max for a little over 2 years and this week I wake up to it being off. I tried multiple plugging it back in and out and nothing. Also tried different outlets. Anyone else have this issue?

[frances]

Hello vatogato,

Thanks for reaching out. I am sorry to hear that your Google Nest Hub Max is not powering on anymore. I appreciate you taking the time to try a variety a troubleshooting steps. 

Could you please try one more troubleshooting step?

On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.

  

Please let me know if your device powers on or not. Let's get this issue resolved! 

[vatogato]

I tried this before coming here but I tried it again and still nothing happened. Doesn't power on. 

[frances]

Hi vatogato,

Thanks for your response back! 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 9-7469000031538. 

[frances]

Hi vatogato,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any questions regarding this issue or case, feel free to contact the support team and refer to Case ID listed above. Thank you, and have a nice day.