09-30-2022 05:35 AM
Today I suddenly noticed my 1st gen nest hub screen shows somewhat likea burn screen 90% of it is darkened and have what appears to be several and very thin black vertical lines in the darkened space, I got the device on 2020 so is not that old and have not suffered any drop or other kind of impact. Already factory reset it and problem stays the same.
10-03-2022 11:46 AM
Hey Roma_lopez,
We're sorry for the trouble this may have caused you, I'd like to ask some questions:
Keep us posted.
Best,
Alex
10-03-2022 02:44 PM
Hi Alex,
The behaviour started last week, the devide have not been dropped or knocked over at all, and yes it is still working but as shown in the pictures
10-04-2022 01:00 PM
I'm having the same issue and it got worst with time. Currently I can only see a blueish rounded corners rectangle in the middle of the screen.
10-04-2022 01:06 PM
This is the current status
10-04-2022 01:44 PM
Hey everyone,
If possible, please provide the cast firmware and software version of your Google Nest Hub. Once obtained, fill out this form so that we can check this with our team. Let me know once you're done.
Thanks,
Alex
10-05-2022 03:51 AM
Data has been sent, Thank you.
António
10-05-2022 12:21 PM
Hey acravo,
We got your form — thanks for filling it out. We'd suggest keeping track of your inbox as our team will be emailing you soon for more details.
Cheers,
Alex
10-08-2022 10:11 PM
Hi Roma_lopez,
I'm just checking in to see if you had the chance to fill out the form?
Looking forward to your response.
Cheers,
Muddi
10-09-2022 11:41 PM
Hey Roma_lopez,
Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
Muddi