2nd gen Nest Hub, sleep sensing will not work with English NZ chosen

[Rdianco]

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Original poster: Ron Rolston 

Sleep sensing will not work with Language choice New Zealand, needed to switch to USA English for app to recognize AU/NZ Nest Hub 2. Can I now switch to New Zealand English and still get sensing to work.

[frances]

Hi Ron Rolston,

Thank you for your message. I am sorry to hear that your sleep sensing option does not work with the English NZ language setting. That is a frustrating issue and I understand your concern. I would be more than happy to help find a solution. First, I have some quick questions.

• Which country are you currently living in? New Zealand?
• Could you please try to do a reboot and Factory Data Reset on your Google Nest Hub? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

Please keep me updated, I look forward to your response. Thanks!

[frances]

Hi All,

Just wanted to check in! Has your issue been resolved? Please let me know if you have any questions or concerns. Thanks!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.