A connect issue

[Meirav]

Hello, suddenly I can't use anymore the Google home, it says that it's not connected and I need to check the wi fi, but the wi fi is connected. 

Something is wrong and I don't know who to talk too.

😊🙏

[Ashepherdson · Accepted solution]

I assume you have already tried to power cycle the unit, if so have you tried a factory reset ? 

[Meirav]

I tried everything.  Also it said I should input devices to see it all together?

Also, it said no possible to connect to Google home. Why?

[Meirav]

I tried everything.  Also it said I should input devices to see it all together?

Also, it said no possible to connect to Google home. Why?

[Jake]

Hey Meirav,

I wanted to check in with you, and ensure you are good to go. Do you mind me asking if you are still having issues with your device? Could you provide me with which device you are having trouble with as well? Please let me know, as I would be happy to assist.

Thank you so much Ashepherdson for the helpful reply

Best regards,

Jake

[Jake]

Hey Meirav,

I wanted to follow back up with you, and ensure everything is working properly from here. Please let me know if you are still having any trouble, as I would be happy to take a closer look.

Best regards,

Jake

[Jake]

Hey Meirav,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[Meirav]

Hi dear, I tried to settings all the details again. Delete the card from the app and reopen again. But still dosen't work. It says I should set up room or maybe add devices.