After a few hours it says "Link account"

[kjuteq]

Hello, I bought a new device, the configuration was successful. Everything works great, but after a few hours of inactivity, the display says "Link account" "Open he google home app ....", while when I turn on the Google home application, I can change the volume or restart the device, but after a restart it starts again "Link account", only resetting the device and a new installation will help.

[Alex_S]

Hi kjuteq,
 

Let’s further look into it. Open the Google Home app > Favorites > Tap the bell icon at the top right. Do you see a history or event about your Google Nest Hub 2nd gen device being removed from your home? Also, kindly provide the Cast firmware version and System firmware version of your Google Nest Hub 2nd gen device.

Regards,
Alex

[kjuteq]

I reset it two more times and removed the device from google home two times. And so far it has been working fine for several days. I hope it will be OK, if it comes back I will write.

[Alex_S]

Hi there,

I’m glad to hear that you were able to sort it out. Fingers crossed! Its behavior should stay as it is.

Best,
Alex