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Alarms Disappear

colinworeilly
Community Member

Often if I set an alarm using my Google Nest Hub, it will just disappear over night. I will set a recurring alarm, but by morning there is no alarm and no record that I set an alarm. I almost missed work today. An unreliable alarm makes this feature completely useless. 

4 REPLIES 4

Tulsatyrant
Community Member

Started having this issue this week as well. Two times now my repeating alarm is just gone.

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

colinworeilly
Community Member

Thank you for your response. 

The problem has not been repeated, though I still do not trust the alarm now. I have restarted the device but I have not completed a factory reset.

 

-Colin

Brad
Community Specialist
Community Specialist

Hi Colinworeilly.

 

I am glad to hear that it is not having this repeating issue, but I understand where you may not fully trust it if it has failed you before. Please let me know if you need further assistance.

 

Best Regard,

Brad.