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All my Google Home speakers devices stopped connecting to my WiFi - Any fix?

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Eze Amajuoyi 

 

 

So all of a sudden my Google home devices can't seem to connect to my WiFi at all.
 
That's really the gist of it. When trying to connect they all get stuck on the "connecting to WiFi" part of setup, until it times out and gives me an error about maybe needing to change my WiFi settings.
 
I have a Nest Audio, Nest Mini, and original Google Home Mini. It first started with the Nest Audio, but in the troubleshooting process of rebooting my router, they all lost connection to my WiFi. This has been going on for over a week now, to the point I just decided to unplug them all and stash them away, as they are pretty much just paperweights at this point and it was starting to really annoy me.
 
I have tried literally every troubleshooting step I found online and with google support:
- Reboot router/modem
- Reset modem
- Change WiFi password
- Change SSID
- Connect with both 2.4 & 5 Ghz bands
- Factory reset device
- Forget WiFi in google home app
- Remove device in google home app
- Connect to a hotspot (didn't connect to that either)
- Set up with a different device
- Clearing storage/cache on google home app
- Restarting phone
- Turning WiFi on my phone (Pixel 4 XL) on and off
- Turning Bluetooth on my phone on and off
- Connect to the speakers temp WiFi network
And probably several others I've just forgotten.
 
Nothing has working. 
 
I've read some posts of people having a similar issue but aside from some posts about people getting things to work by connecting to a phone hotspot or simply password protecting their network (neither of which worked for me), I have not found any sort of solution to my issue. I also read something about some faulty firmware that was plaguing some devices in 2020, but I found nothing about any sort of resolution to that either, but I guess even if their was, clearly it's not helping my case. 
 
Anyway, I'd just like to know if there is anything more I can do to fix this issue or should I just call it quits?
2 REPLIES 2

ai
Community Specialist
Community Specialist

Hello Eze, 

 

I'm so sorry to hear about your speakers not connecting and your thorough troubleshooting steps! I've created a case for you in order to escalate this to our support team. Please be on the lookout for an email from us in your inbox soon. 

 

Thanks so much for your patience. We really appreciate it! 

 

Sincerely,

Ai

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS