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All my google Nest Hubs all gone haywire

Maxstacks35
Community Member

Suddenly (maybe 2 days ago) all my nest hubs (5) ambient mode has gone haywire and I can't reset them.

At night they used to show the time  as bright white numerals on Black. Now I can't get that at all.

What happened?  Help!

8 REPLIES 8

V1ks
Community Member

My nest Audio speaker has gone bonkers, delayed response and then language changes to US. Plays something completely different and at times wont play music i ask. Also been happening since the last few days so its definitely something google end as no change in my setup. Did a complete reset and it was ok for few hours then next morning back to being slow etc. Today i have done another reset and also connected it to my 5Ghz ssid so lets see how it goes. 

Something has def changed on google side but i wonder if someone from their support team will respond or admit it.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here. My apologies for the late response.

 

I know how challenging it is when you're having issues with your Google Nest Hub. Let's try to get to the bottom of this. A few questions: which specific Nest Hub do you have (1st, 2nd gen, or Hub Max? What is the firmware version of your devices? Have you tried resetting one of your Nest Hub to check if there are any changes on the device?

 

Please send a video showing the issue on your devices so we can have a better picture on what's happening to your devices.

 

@V1ks: To confirm, have you tried connecting your device to a different network like mobile hotspot? Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Audio Mini).

 

Looking forward to your response.

 

Cheers,
Muddi

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

Maxstacks35
Community Member

As a addendum - if I touch the screen the hub displays correctly but then quickly fades away.

The problem is the Clock is too dim. I set the display to BRIGHTER and it's still too dim. What the hell happened. It used to be fine. Now ALL my hubs are showing the clock as too dim to be readable. Is nobody else having this problem. Oh and is there any chance I might get some technical response here or is the forum just for venting.

The same problem:
With mine: the background isn't black anymore, but gray.  The screen is very dim, so the diminished contrast between the grey and white makes it unreadable.  It's all just a dark gray mess.    Related problem: the screen keeps on during the night, but the background isn't black, it's gray: so it illuminates the room (and it won't turn of by itself).

Never got any answers or help here. Won't come here again.