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(Almost) bricked device and no answer from support

wiola
Community Member

Hello,

My device is crashing after ~24h and needs to be reset daily.

I have previously commented on similar thread where I described everything ( https://support.google.com/googlenest/thread/118844490/my-google-nest-hub-goes-blank-and-unresponsiv... ). The thread is closed and we were redirected to private conversations. My case number is 6-0879000032285. However, nobody answers on the emails. I have no information about anything now. Radio silence.

Will there be any answer? Is someone trying to fix the case? I guess someone is, because it's big. But is it fixable at all? Is it more like a month or half a year work? 
I understand that it is a bigger issue and I do not expect solution immediately. But it would be nice to at least get some information on the case after all... 

Greetings

Wiola

1 REPLY 1

ai
Community Specialist
Community Specialist

Hello 

We're sorry that your case stalled back in August! We're not sure what happened with the delay, but we apologize for the inconvenience regardless. I've created a new case for you to bring it back to their attention. Here's your case number: 0-8679000031734. 

Sincere apologies again. 

Thanks,

Ai