Ambient EQ does not stay on AUTO, resets to zero 0 brightness

[Markhitect]

Hello, have read previous threads on this issue, and I was unable to find a solution, so I'm reopening this topic.

Every time this device goes through a power off/on sequence, the display brightness setting reverts/changes to manual/0/zero, thus the display is always dim.  Then I must manually adjust and/or manually select auto (sun icon with A inside).  I know it isn't supposed to work this way.

I reviewed my device display settings in the Home app and settings appear correct per previous thread recommendations (screenshot below).

Note:  device was put in service January 2022, and operated flawlessly.  After (approximately) 9 months (Sept 2022?) this issue arose.

I have performed all recommendations from previous threads

, short of a factory reset.

Would love some help on this.  Thanks.

M

 

[GenoGoaFreak]

Hi, fuchsia software?

[Markhitect]

Yes, Fuchsia 10.20221207.2.109

Software version 51.0.24.51....88

Thanks.

[Muddi]

Hello Markhitect,

Thanks for visiting the Community.

I know the feeling when you're having issues with your Google Nest display. Let's try to get to the bottom of this. A few questions: when did the issue start? What specific Google Nest Hub do you have (1st,2nd gen, Hub Max)? What is the make and model of your phone? What is the current firmware version?

@GenoGoaFreak: Appreciate your response here.

Cheers,

Muddi

[Markhitect]

Issue started approx 6+ months months ago (?).

Google Next Hub Max (NestHubMax44D5)

System firmware version:  10.20221207.2.109 (Fuchsia)

Current phone is a Pixel 7

Chromecast Firmware Version:  1.68.353511

[Muddi]

Hey Markhitect,

Thanks for the information. Since all troubleshooting steps have been exhausted, please fill out this form with all the needed information so we can further check what's going on with your device.

Let me know once done.

Cheers,

Muddi

[Muddi]

Hi Markhitect,

Have you had the chance to fill out the form?

Cheers,

Muddi

[Markhitect]

Sorry for the delay, I just filled out the form.  Thanks for your patience.

M

[Markhitect]

Sorry for the delay, I just filled out the form.  Thanks for your patience.

M

[Princesss]

Hi Markhitect,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess

[Princesss]

Hello there,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

 

Best,

Princess

[Markhitect]

Sorry for the delay, I just filled out the form. Thanks for your patience.

M