Apple Music plays live versions or remixes of popular songs

[Mrweatherbee]

I have Apple Music linked to my Google Home setup and using a Nest Audio in my garage. Let’s say I ask “Hey Google play Machinehead by Bush”. I get some random live concert recording instead of the obviously more common album version. All of Me by John Legend plays a dance club remix with electronic handclaps.  This happening now more often than not with many songs. What is going on? I cannot figure out an alternative set of commands to play the desired tracks. 

[Dan_A]

Hi Mrweatherbee,

This is not the experience we want you to have; let me help you. A few questions: when did your issue begin? Were there any recent changes made? Have you tried other music services or radio stations?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Also, you must link your Google account with your Apple Music account. Note: An Apple Music subscription is required to play music with Google Nest and Home devices.

Furthermore, verify the commands given by checking the audio recording in “My Activity”. Here’s how:

1. Open the Google Home app.
2. At the upper-right, tap the account icon.
3. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon > choose another account or Add another account.
4. Select My Activity.
   Note: This opens a list of all recent voice commands the customer has given.
5. Identify the most recent command that generated a failed response.
6. Select Details below their Assistant Query (this will expand out the details).
7. Tap the Play button on the query card (have them play a few) to confirm from My Activity what the speaker or display heard at the time the issue occurred.

Let us know how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[Mrweatherbee]

Hi. I reset everything.  Confirmed, I have a paid subscription to Apple Music, and it is linked to Google Home as my preferred music service. 

where is “My Activity”? Is is the “Activity” icon at the bottom of the Home app screen? It seems to only show cameras and thermostat, I can’t see voice commands for my best speakers?

[LovelyM]

Hey Mrweatherbee, 

Sorry for the delayed response. We'd like to make sure if you've factory reset your Google Nest Audio using this article. If not, please reset your device and set it up again. Verify if it's now playing music from Apple Music correctly. 

Also, you can reach My Activity settings by following this guide: open the Google Home app, > Choose Settings > Scroll down to Home features > Tap on Privacy > Select Home Activity. You can find your recent voice commands and the answer that your speaker provided there.

Thanks, 
Lovely

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni