Apple Music won’t play

[Mbibler]

My hub max won’t play music from Apple Music, despite being my default. I have rebooted, reloaded the app., etc… states I need a “premium” subscription??? 

[Azarco]

Hey Mbibler,

That certainly hasn't been easy for you — let's see what's going on.

Do you have an Apple Music premium subscription? Also, was it working before? Could you try relinking your Apple Music account from the Google Home app? Reinstalling the Google Home app might help too.

Let us know how it goes.

Thanks,

Alex

[Mbibler]

It was working great, and then just stopped. I tried relinking a couple of times, and reinstalled the app, as you had previously suggested. Nothing seems to have done the trick. I do have a subscription… thank you for your help! 

[Azarco]

Hey there,

Thanks for the update. Try these steps:

• Uninstall the Apple Music app on your phone.
• Once uninstalled, try linking your Apple Music account again on the Google Home app.
• If you successfully link it, you can install the app back on your phone.
• If the issue persists, try resetting your Google Nest Hub to see if that helps.

Best,

Alex

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Mbibler]

Not much luck so far, but going to reset the nest and see how we do 

[Princesss]

Hi Mbibler,

Thanks for responding. We'll keep this thread open for few more days and we'll wait until you try the steps.

Best,

Princess

[Princesss]

Hi Mbibler,

Chiming in-- have you had the chance to try the steps? Feel free to update this thread, otherwise we'll be locking the thread.

Best,

Princess

[Mbibler]

No luck with any of the attempts… no music playing 

[Princesss]

Hi Mbibler,

Thanks for trying the steps. Is it also happening when you try to play music from other music service? How about when playing news, radio or podcasts?

Keep us posted.

Best,

Princess

[Mbibler]

I did the reboot again this morning, and while it didn’t work initially, it played after about 10 minutes after the reset??? So fingers crossed!

[Princesss]

Hi Mbibler,

Thanks for getting back to us. I'll keep this thread open for 3 more days and will wait for your update.

Best,

Princess

[Mbibler]

Well it only works if I push the trigger on the screen but not to the verbal command… pretty much ready to pitch it out the window 

[Princesss]

Hi Mbibler,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey MBibler,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

Cheers,

Muddi