Asking Google to play music answer oops something is wrong?

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Melle Bos 

Nest installed music not playing on Nest speaker PC, TV, Cellphone okay, being told something is wrong what to do?

[frances]

Hi Melle Bos,

Thanks for reaching out. Oh no! I am sorry to hear that your device is not playing music when you ask it to. That is a frustrating issue and I understand your concern. I would be more than happy to help find a solution.

• Which Google device is this post in regard to? (model name, generation number)
• Is this a new issue? Was your device playing your music before?
• Does this happen with all commands?
• Have you tried any troubleshooting steps? What you have you attempted so far?

Thanks for your patience, I look forward to helping you! 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if this issue has been resolved. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.