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Assistant on mesh WiFi device saying "please login through the google home app"

rigerdak
Community Member

Same exact issue as described on an older thread (see below), just with multiple google home minis (1st gen) on an ASUS XT8 mesh network. Google replaced my speakers under warranty but it turns out that wasn't the issue given that the problem remained. The only solution I have found to this issue is to use an old router as an access point for the google devices but this is less than ideal and a proper fix would be appreciated.

Assistant on Nest WiFi device saying "please login through the google home app"

1 Recommended Answer

rigerdak
Community Member

Manually updating my router to the BETA version (9.0.0.4.386.48966) from the latest public release (3.0.0.4.386.49873) resolved all my issues, thanks!

View Recommended Answer in original post

7 REPLIES 7

davidking
Gold Product Expert
Gold Product Expert

If you create a new home in the app, and move the device to the new home, does it start working again?


Volunteer since 2011, Product Experts are not Google employees.

No unfortunately. I have also tried adding the devices to an entirely separate google account but the issue is definitely network related.

davidking
Gold Product Expert
Gold Product Expert

Seems that router model does have compatibility issues with Nest products. This thread relates to thermostats but I would imagine it's the same issue speakers. It contains lots of workaround suggestions and updates on router firmware that may be useful to you.

https://www.googlenestcommunity.com/t5/Nest-Thermostats/ASUS-Zenwifi-AX/m-p/18799

Also, Asus have this page now:

https://www.asus.com/support/FAQ/1042475/


Volunteer since 2011, Product Experts are not Google employees.

rigerdak
Community Member

I will update my router firmware to a beta and will accept the solution if successful, thank you.

rigerdak
Community Member

Manually updating my router to the BETA version (9.0.0.4.386.48966) from the latest public release (3.0.0.4.386.49873) resolved all my issues, thanks!

davidking
Gold Product Expert
Gold Product Expert

You're most welcome. Glad to hear that!


Volunteer since 2011, Product Experts are not Google employees.

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

@davidking, thanks for assisting others. 

 

Glad to hear that it's working now. Since this has been resolved, I'll consider this post as complete and will lock the thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and the community would gladly help.

 

Best,

Princess