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Assistant stuttering, random restarts, and volume adjusting on it's own

Athenaorea
Community Member

Hi, my Google home display has been stuttering when replying to me and restarting randomly. It also raises the volume on its own sometimes.

I just unplugged it because it freaked me out. I asked it a question and it replied "I don't know but I found some results on the the the the..." And it kept going for over a minute until it restarted.

3 REPLIES 3

frances
Community Specialist
Community Specialist

Hi Athenaorea,

 

Thanks for reaching out. I am sorry to hear that your device is randomly restarting. That is definitely a concerning issue.

  • First, let's try to do a Factory Data Reset on your device.
    • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
    • Note: This action will clear your data from the device and can't be undone.

Please let me know if this helps resolve the issue or not. I look forward to your response, thanks for your patience!

frances
Community Specialist
Community Specialist

Hi there,

 

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.