Audio latency

[PinYoda]

I've bought two nest audio's for use with my tv and the latency is terrible, they may "not be intended for video output" but there was nothing claiming that when I first bought it a year ago. And though you know people bought it for that reason, you've done nothing to fix the issue since launch. I want my money back, because you clearly aren't trying to fix the problem

[Ashepherdson]

Have you tried adjusting the audio latency on your tv ?  Even with my surround sound system I had to tweak to get it just right ...every tv..every device will add a layer.

[Mobi]

Same here, i bought 2 nest audio for use with tv also. The late cy is more than 1s. It is crazy.. Totally wasted my money to buy 2

[frances]

Hi All,

First, thank you Ashepherdson for the help! I appreciate it.

Hello PinYoda and Mobi, thanks for reaching out. I am sorry to hear that you two are having a negative experience with your speakers. 

If you are trying to reach support, I recommend you both filling out this Google Nest Support Contact Form. The support team will be able to look into this issue, file a case for you, and discuss the next steps with you.

Thanks for your patience. Please let me know if you have any other questions or concerns. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.