Bangladesh

[sksalmanahmed97]

Hi no

[Muddi]

Hey sksalmanahmed97,

Thanks for posting. I just wanted to check if you need help with your Google Home/ Nest devices? Please tell us more details about your concern so we can help you properly.

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey sksalmanahmed97,

Checking in to see if you need help with your Google Home/Nest device? Let us know by updating this thread, and the community will be glad to help.

Cheers,

Muddi

[Muddi]

Hey sksalmanahmed97,

I'll be locking this thread now since we haven't got any response from you. If you're still experiencing problems with your Google Home/Nest device, please feel free to start a new thread, and we'll be happy to help.
 

Cheers,

Muddi

[Fays]

I can't set-up my nest 2nd I bought from USA. It says wifi not working as it is from a different country

[Azarco]

Hey foks,

Thanks for reaching out — let me help you with this.

Setting your expectations, Google Home or Google Nest speakers and displays may or may not work properly specially if you're in a country where it's not officially supported. To confirm, are you using a private network? If so, do you have a dual-band router? Make sure your devices are within 15-20 feet of your router.

Give these steps a try:

• Reboot your router and devices to refresh your connection.
• Make sure your Google Home app is updated.
• Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
• If you're using an iOS, turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app 
• Use a mobile hotspot to set up your devices (To isolate the issue). 

Hope the steps help!

Thanks,

Alex
 

[Azarco]

Hey all,

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hey folks,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex