Black Screen

[Troyhw]

I was in the middle of a Duo call and my nest hub max went to a black unresponsive screen. I was able to hear but couldn't see them or touch the screen. I ended the call verbally and after 5 minutes it happened again. I have factory reset it 2 times and unplugged the power outlet for 30 seconds. This seems to be a recurring issue. Any advice on how to fix? 

[Kataclysm]

Same issue here

[Princesss]

Hi Everyone, 

Sorry for the late response.

Chiming in to check if you are still experiencing the same thing? Let us know by responding to this thread.

Best,

Princess

[Princesss]

Hi everyone, 

Jumping in to check if you still need help with this? If yes, please respond to this thread before closing it within 24hrs.

Best,

Princess

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake