Brand new Home Mini not powering on

[JUCI_83]

Received a 1st gen Home Mini as a gift.

Straight out of the box, the speaker does not power on. All I get is a green light when I push the reset button under the device. Trying the solution of unplugging and reconnecting the power 10 times, but so far I've had no result.

[Princesss]

Hi JUCI_83,

Thanks for reaching out. 

We're sorry to hear about this experience and we appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi JUCI_83,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[JUCI_83]

Hello Princess.

Thank you for your response and advice. I have just filled out the form.

[Princesss]

Hi JUCI_83,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hey JUCI_83,

We sent you an email and one of our team is waiting for your response. Please check your inbox and update the thread to confirm that you receive it.

Cheers,

Muddi

[JUCI_83]

Hello Muddi.

I received and have replied to the email from your team.

Thank you.

[Princesss]

Hi JUCI_83,

Thanks for updating us. Let's continue working on that channel so we can assist you further. I'll go ahead and lock this thread now. 

Best,

Princess