Broadcasting

[Lourie]

When I am broadcasting to a single room; "Hey Google, broadcast to Grandma's room;" it responds by saying, "Ok pausing Grandma's room." 

The other problem is that when I say "Hey Google broadcast to Lourie's room," instead of saying what's the message, it actually broadcasts everywhere "to Lourie's room." 

UGH!  

I don't understand. What's that about? Why did it suddenly stop working correctly after it's been awesome for so long? How do I fix it? 

Do I just need to reset the whole system?

[Dan_A]

Hi Lourie,

This is not the experience we want you to have; let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? 

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.
4. Make sure all devices are on the same Wi-Fi network and are signed in to the same Google Account.

Test it out and let us know how it goes.

Best,

Dan

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Lourie]

Thank you for answering my questions. I haven't had a chance to try the solutions yet. I have it here in my email so yes you can lock it for now. If it doesn't work I'll write back. 

Thanks again for your help

Lourie 

[Princesss]

Hi Lourie,

You're welcome! To know more about Broadcast, you can click this link for your reference: https://goo.gle/3XvzAIV

Feel free to start a new thread anytime if you need assistance and the Community would gladly help.

Best,

Princess