CBS News Live

[chrisinatl]

I used to be able to play the non-YouTube version of CBS News Live by saying "play CBS News Live" on my 2 Home hubs. Last year, I would have to re-phrase my request a couple of times to get the desired feed.

Recently, I have been unable to get the desired feed at all, so I tried creating a routine with the action "Navigate to https://www.cbsnews.com/live/" . I also tried "Display https://www.cbsnews.com/live/#x" 

Both actions sort of work, but with problems:

1. I need to tap the "Play" arrow and wait several seconds for the stream to start and then wait even more time while it is buffering.
2. I am unable to scroll the page or get the actual video to go full-screen.
3. The feed stops after about 5 minutes. I want it to continue until I stop it.

Any suggestions?

Unrelated to above, Reuters TV News no longer displays any video, neither as part of the "Good Morning" routine nor with an explicit request.

[Princesss]

Hi chrisinatl,

Thanks for reaching out.

Sorry to hear about that. I appreciate all the details you've shared. A few things I'd like to confirm-- is it only happening on CBS News Live? Can we try to check other news channel so we can further isolate the issue?

Keep me posted.

Best,

Princess

[chrisinatl]

As stated, Reuters TV News no longer displays video. Also, NBC News Live has no video.

I am able to Chromecast the problem channels from my desktop to the displays but this is not an acceptable solution.

If I could get custom routines working better, I could live with it, I guess, but it would not be a good solution as there seems to be no way to navigate on a web page AND the feeds stop after a couple minutes.

I spoke with Google support yesterday. I was told to hard-reset the displays. This accomplished nothing other than my having to reestablish my preferences.

[Princesss]

Hi chrisinatl,

Thanks for responding. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[chrisinatl]

I tried replying to your email, but it was returned as undeliverable.

However it simply re-stated my original description of the problem.

[brian12392]

Did you contact CBS news?  I had contacted Google support and CBS News, neither gave me a solution,  very confused...    

please let me know how you fix it, thanks

[Princesss]

Hi everyone, 

I appreciate all your efforts. 

@chrisinatl, we've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

@brian12392, thanks for letting us know about this. if reset has been done, kindly fill up this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey brian12392,

Chiming in to see if you are able to fill out the form?

Cheers,

Muddi

[Muddi]

Hey brian12392,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[brian12392]

Hello Christina,

I have exactly the same issue as you have,  and I have tried many trouble shooting methods, none of them works, 

Please let me know if you have any good solution.

thanks

[chrisinatl]

I'll make sure to share any solution here.

I don't see this as a CBS problem... rather a problem with the way the feeds are "scraped" from the web by google.

Also, other "live" feeds are acting up (ABC, NBC, Reuters).

[chrisinatl]

Muddi, Princess:

It seems I'm the owner of 2 Home Hubs that are unable to display current news video feeds and things are getting worse. For example, Reuters news now plays 6 day old audio clips instead of hourly-updated videos.

I'm hoping you can come up with solutions as my next move is to toss the hubs and buy a couple small laptops to replace them.

[Muddi]

Hi chrisinatl,

We appreciate you for sharing that information, and we're sorry to hear that you're experiencing an added issue on your device. We will add this to the form that you've submitted and has sent over to the team for further review. Please check your inbox from time to time as someone will be reaching out to you. 

Cheers,

Muddi