09-05-2022 06:07 PM
My kids used to be able to call me no problem from our Nest Hub. For whatever reason, this no longer works. My phone doesn’t ring when they call but I get a missed call push notification. I am still able to call them. Please help, I’ve spent hours trying to fix this 😵💫.
09-06-2022 06:31 AM
All of that is fine. It will call my husband’s phone perfectly. I’m wondering if previously the nest was calling from my gmail to my number, and now it’s calling from my number to my number. Plus I only get a missed call notification if I have the Meet/Duo app open which isn’t ideal.
09-08-2022 03:29 PM
Still need a solution here please
09-10-2022 12:38 PM
Hey there,
RachelGomez123, thanks for the help!
RoccoGeorge, when did it start happening? What's the exact command your kids are using in calling you? Are they getting any message on the Google Nest Hub when they're calling you?
Could you try rebooting your Nest Hub and router to refresh the connection? Try setting up household contacts:
Let me know how it goes.
Best,
Alex
09-13-2022 12:47 PM
Hi RoccoGeorge
Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread and the Community will be happy to lend a hand.
Thanks,
Alex
09-14-2022 01:02 PM
Hey there,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.
Regards,
Alex