Can't communicate with device event though it's connected

[sfjanisebee]

Reset my internet, and now my devices won't communicate with the Home app, even though I get confirmation the device has been recognized. 

[Ruth]

Similar problem. Tried all the usual fixes, rebooting the nest minietc, no joy 

[ai]

Hello Ruth,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 3-2609000031981.
Kindly,
Ai

[sfjanisebee]

I ended up removing my devices/factory resetting them, and was able to successfully add them back in. 

[frances]

Hi All,

I have not received any new responses, so I'll go ahead and lock this thread. As always, if you have any other questions or concerns, please feel free to start a new thread and we'll be happy to help.