Hi Rmac1,
This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?
It would help a lot if you could do a sequential reboot first:
- Unplug the power cord of your router, followed by your Nest speakers.
- Plug them back in after 3 minutes.
- Restarting your phone might also help.
- You can also reinstall the Google Home app and make sure you’re using a Google account with a Gmail domain.
Once done, try the steps below since some video apps require you to link the app account to your Google Account:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
- Open the Google Home app.
- Tap your account.
- Verify that the Google Account shown is the one linked to your Nest speaker or display. To switch accounts, tap another account or Add another account.
- Go back to the home screen, and at the top left, tap Add > Video.
- If the app requires to be linked, tap Link > Link Account.
- Complete the sign in steps.
Note: For Netflix, if you have a personal profile on a Netflix account, you can link your personal profile and set up Voice Match to play content where you left off.
For more information, see this guide.
Best,
Dan
