Can’t get Google Home to sign into Telstra

[Teehawk]

 

Incoming calls have worked up until recently and suddenly stopped. Nothing was changed. Went to call setting screen (pictured) and it says Telstra is not signed in. I click to sign in then I get an error screen (second picture). Have reached out to Telstra and they say to ask Google as it’s not their problem. Any ideas? Have done all the usual - restart router, disconnect/reconnect network, reset device.

 

[JillG]

Hi @Teehawk 

I searched our Help Communities and did see other experiencing the same: Cannot pair Telstra mobile to activate voice calling on my Google home - Google Account Community 

How do I set-up and use voice-activated calling with Google Nest? | Telstra Support Just in case that link helps.

I would try reinstalling the Telstra app (if you use one) and see if that helps.

[Teehawk]

It was so simple that it worked 🙄

Thank you so much.

[JillG]

WOW! Glad that helped🤣

[LovelyM]

Hello everyone, 

Thank you so much for helping, @JillG.

@Teehawk, I'm glad that everything worked out for you. I'm going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,
Lovely