Can't move Nest Speakers to new WiFi.

[Doni49]

I installed a new router over the weekend.  It has a different SSID and PW.  I've been trying to get my Google smart speakers moved over to the new SSID.  They have all been removed from my account (or at least they don't show up in the Home app).

When I attempt to add them back in while connected to the new SSID, it goes through the entire process and then tells me that it's already configured on a user's account -- but that's MY ACCOUNT as in the same one I'm logged in to when I attempt this.

I did a Google search and found instructions for resetting the device.  The instructions say to switch the microphone to mute and press the top where the lights are for 10.seconds.  I did that and NOTHING happened.  After that attempt, I tried again to add it thinking that maybe it did reset even though I saw no reason to believe it did.  It again complained that it was already configured to a user account and that I'd need to reset it.

I asked for help in the Google Assistant FB group and was pointed to this link:  

https://support.google.com/googlenest/answer/9837834?sjid=18127300635423331959-NA

Having done that, it didn't say anything about not being configured like the guide says it should.  But when I said "Hey Google", it told me that it hadn't been set up yet and that I'd need to use the Home app.  I thought it had worked.  I used the Home app to try adding it again.  It again complained that it was already configured on a user's account and that I'd need to reset it.

I have 4 of these to get moved over and they're all doing this.

[Peakrob]

I had something similar. Soenr 5 hours deleting and resetting up my speakers just because I’ve change WiFi. Unbelievable. No option to just change it in the app. 
Google Speakers are just an untested Beta product. Absolute crap. 
And now after all that I’m back to the problem of it playing radio for 3 minutes then stopping. Over and over again. Basically none of the advertised features Google brags about have ever worked.

Google support is completely pointless. Weeks later providing a link to some 3rd rate guidance telling you to do what you’ve already done.

Time to eBay the lot me thinks.

[Dan_A]

Hi folks,

@Doni49, @Peakrob, this is not the experience we want you to have and thank you for trying the reset. Before we begin, which Nest speakers are we working with? Different speakers mostly don’t have the same way to factory reset. To successfully set up your Nest device to a new network, follow the steps below.

If your device isn't currently connected to a Wi-Fi network, set up the device in the Google Home app.

1. Open the Google Home app.
2. Tap Devices > Add > New Device.
3. Follow the in-app steps.

If these steps don't solve the issue, you'll need to factory reset your speaker or display, then set it up again.

If your speaker or display is already set up on a Wi-Fi network but you need to change your Wi-Fi password or connect it to a new network, you'll need to forget your current Wi-Fi network and set up the device in the Google Home app again.

Note: When you update your Wi-Fi network in the app, it updates the network for all devices in your home.

1. Open the Google Home app>
2. Tap Favorites and open Wi-Fi.
3. Open Network Settings.
4. Under General, enter the network name and password then select Save.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
 

Hope this helps.

Best,

Dan

[LovelyM]

Hello everyone,

Have you tried the troubleshooting steps that Dan suggested? Let me know if that did the trick or not, so we can try something else. 

Cheers,
Lovely

[LovelyM]

Hey there,

We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,
Lovely