Can’t play music or video on any Nest device when any other Nest Hub is streaming Nest camera.

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Barry Coll 

Whenever I try playing any source (have tried YouTube Music, Spotify, Disney+, Netflix) on any of my Google devices (Google Home, Nest Hub, Nest Hub Max, Chromecast with Google TV), the media immediately pauses when trying to play. This only happens when any of the Nest Hubs in the house streams one of our Nest Cameras or the Nest Hello. Once I end the stream on the Nest Hub, the media paused on the other device will immediately play as normal. It used to work perfectly for over a year while streaming cameras on another device. I’ve changed nothing that I know of. All devices connect via Nest WiFi. 

Incredibly frustrating. I’m in at the deep end with Google integration and this is the latest in a long string of issues…

Let me know if clarity needed on anything.

[Rdianco]

Hi Barry Coll,

I'm sorry to hear you are experiencing this issue of your media freezing when you try to stream your Nest camera. This is an issue our team is aware of and currently looking into. In the meantime, it would be great if you could share feedback from your device using the keywords, "Media pauses on devices when streaming Nest Camera". You can also check this link out for more information on how to do so. 

I apologize for the inconvenience caused and appreciate your patience.

- From Frances (Community Specialist)

[SusieQt]

Just for the record …. We’re having this problem and it has been persisting for a few weeks now. We like to stream a Nest Doorbell image on one device while having the radio playing on others but if you successfully play the radio and ask a separate device to stream the front door the radio pauses. Then if you ask the device streaming the front door to stop the radio starts playing on the other devices without doing or saying anything else. 

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking in to see if you have any other questions or concerns. Thanks for your patience!

[SusieQt]

I’m still having the problem. As instructed I’m sending the feedback everyday from the google nest unit. 

[frances]

Hi SusieQt,

Thank you for your help by sending in feedback, I appreciate your time and effort. I just wanted to check in and make sure that you had your questions answered. At the moment, I do not have an update regarding this issue. For now, I will lock this thread, but if I have any new updates on a solution, I will let you know immediately. Thank you for your patience, I sincerely appreciate it. 

[frances]

Hi SusieQt, thanks for your message. I am sorry to hear that you are encountering this issue of your Google Nest Hub freezing and stopping media when you try to use your Nest Doorbell. It is a frustrating issue, and I definitely understand your concern. 

As I told Barry Coll in the comment above, our team is aware of this issue and are still looking into it. 

In the meantime, could you please share feedback from your device using the keywords, "Media pauses on devices when streaming Nest Camera". You can also check this link out for more information on how to do so. It will greatly help our team!

Once again, I apologize for the inconvenience caused and appreciate your patience during this time.