06-12-2022 12:04 PM
Hi Smart Nesters,
I just purchased 2 Nest Hub Max from Canada (Ontario) and brought them with me to Dubai - United Arab Emirates. if anyone asks, I did this because it sold out in the UAE. When i try to connect to WIFI here in Dubai, it gives me an Error. The Google Home app is not accepting the WIFI password. During installation, I noticed a message on the App indicating that the Nest Hub Max was purchased in a different country and the WIFI in the current country might not be compatible.
are there any ways around it?
thanks
Answered! Go to the Recommended Answer.
06-12-2022 01:27 PM
Hi there,
This is a community forum supported by other users and community specialist's. Hopefully someone from the UAE can add more useful information. But as a general rule Google only officially support devices that have been purchased and used in a supported region.
Device availability:
https://support.google.com/store/answer/2462844
06-12-2022 01:27 PM
Hi there,
This is a community forum supported by other users and community specialist's. Hopefully someone from the UAE can add more useful information. But as a general rule Google only officially support devices that have been purchased and used in a supported region.
Device availability:
https://support.google.com/store/answer/2462844
06-12-2022 01:32 PM - edited 06-13-2022 09:06 AM
You should try setting your router 2.4ghz WiFi channel to either 3, 7 or 11.
06-14-2022 09:11 AM
I tried both 2.4GHZ and 5 GHZ. but will try different channels. I know that they block video chats. so maybe that's the issue. Also, maybe VPN works?
06-13-2022 08:57 AM - edited 06-13-2022 09:00 AM
Hi msalman, Nest Hub Max is not officially available in UAE, that's why it's not working. Devices are country-specific to meet connection specifications and regulations, so moving them about is not advisable. Unclear where the units that are sold out in UAE are coming from, but this is Google's official list of countries where the device is available (sold), works and is supported:
Australia, Canada, France, Japan, United Kingdom, United States (except Puerto Rico)
There is no way around it not working in an unsupported country, sorry.
06-14-2022 09:11 AM
other nest products are availale. Just the Nest Max they say its "out of stock".
thanks
06-14-2022 05:15 PM
Hi again,
For Google to class a device as being supported for a country you must be able to visit the online official Google store and be able to purchase the device and have it shipped to your home address within that country. Lots of third party resellers import devices and trick users into thinking that it's officially supported.
06-21-2022 01:18 PM
Hi Cathal_S,
Thanks for the response. They do sell it here in the big stores and it does work, Strangely, I had no issue connecting the google Chrome cast to the WIFI network here. But the Nest Display doesn't seem to work. I purchased a new wifi router with VPN and will see if that works.
06-22-2022 09:32 AM
Hi msalman,
Thanks for responding.
Most home Wi-Fi networks are compatible with Nest products. But there’s a short list of network types that we don’t recommend using with Nest products.
Networks types that aren’t recommended
Incompatible networks
Hope this info helps.
Best,
Princess
06-25-2022 09:32 AM
Hi msalman,
We'd like to heck if you have seen the steps posted on the previous thread? Feel free to respond, otherwise we'll be locking the thread.
Best,
Princess
06-26-2022 02:02 AM
thanks for the info. but this all does not apply to me. I am using home-based wifi. 2.4GH. Google Chrom cast works well with the current wifi router and others (Display Max) it does it.
i just got a new router and will be trying it with a vpn. and we will see if it works.
thanks
06-28-2022 10:38 AM
Hi msalman,
Thanks for responding.
Just make sure that all the suggested network settings from the previous thread are followed to make sure that the speakers will connect to your network. Feel free to update this if you have additional questions.
Best,
Princess
07-01-2022 11:43 AM
Hi msalman,
Chiming in-- do you still need help with this? Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
07-02-2022 12:53 PM
Hey msalman,
We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Kind regards,
Alex
06-21-2022 01:12 PM
Hi everyone,
Thanks for posting in the Community.
Hope all you questions has been addressed by the info provided by @Cathal_S. Feel free to update the thread if you have additional questions, otherwise I'll be locking the thread to keep our community tidy.
By the way, thanks @Cathal_S for your help on answering this thread.
Best,
Princess