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Cannot Connect Google Home Mini (1st Gen)

PENgwen
Community Member

I've been trying to set up this device for an hour. I tried the Home app first, which redirected me to Device Utility App. (See Photo) I'm sitting right next to the device, all four white lights are on, and I'm promptly selecting the appropriate button. The pop up is supremely unhelpful. I've restored to factory settings once and tried connecting again. I restarted my phone for good measure. If anyone has any other ideas, I'd be grateful as there seems to be no way forward from here.

Screenshot_20221230-112012.png

7 REPLIES 7

davidking
Gold Product Expert
Gold Product Expert

Try these steps:

  1. Open the Device Utility app, and then turn Wi-Fi OFF in your phone's settings as instructed.
  2. Once the app finds your device, tap on its name if you have multiple devices that need activation.
  3. Go back to your phone's Wi-Fi settings and turn Wi-Fi back ON.
  4. Re-open the Device Utility app and tell it to connect to your device.
  5. It should now connect successfully and you can follow the setup steps.

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for posting. 

 

@PENgwen, did the steps posted above worked on your end? Feel free to respond anytime so we can assist you further with this.

 

@davidking, thanks for all the steps you've provided. 

 

Best,

Princess

No, there has been no change as everything that @davidking recommended had already been done many times, and verified by my much more tech savvy brother, prior to posting. He gave me two of his devices which work fine, as they should. I think mine is defective and probably just needs to be lit on fire and thrown away.

Princesss
Community Specialist
Community Specialist

Hi PENgwen,

 

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi PENgwen,

 

Chiming in-- have you had the chance to fill out the form?

 

Best,
Princess

Dan_A
Community Specialist
Community Specialist

Hey there,

 

Do you still need help with your device? If so, kindly fill out this form.

 

Regards,

Dan

Jake
Community Specialist
Community Specialist

Hey there,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you have managed to fill out the form, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake