02-15-2022 11:06 AM - edited 03-23-2022 01:42 PM
I have a speaker group that currently consists of a 2nd gen Nest Hub, a 1st gen Google Home Mini. I have another 2nd gen Nest Mini that I want added to the group, but I just get the "The operation couldn't be completed. (com.google.CastFramework.SetupLib.CastSetupError error 0.)
I also wanted to rename the speaker, but I get the "Problem connecting to cloud" error message.
I have done a factory reset for the Nest Mini, but am still faced with the same 2 error messages so it did not save the problem. I also tried accessing Google Home app from multiple devices but that did not work either.
Update: ended up going through troubleshooting steps with a Nest staff and nothing worked. So I sent the device back and got a new one. The new Nest Mini has been working flawlessly so it might be some hardware/firmware issue to the unit I previously had.
02-15-2022 01:07 PM
Having a similar issue. I want to remove my TV from the group and it says "you cannot make changes to this group"
02-16-2022 07:13 AM
Another issue i forgot to mention: this Nest Mini also tends to unlink itself and I have to link it back almost every day
02-16-2022 08:39 AM
Is that possibly a WIFI issue? like your router shuts off and the nest loses internet?
02-16-2022 11:07 AM
Nope, all devices are connected to the same wi-fi but other devices are fine. Apparently the self-unlinking is a common (mis-)behaviour among Nest devices
02-16-2022 11:32 AM
it might be related to some recent changes talked about in this recent google nest blog post
https://www.googlenestcommunity.com/t5/Blog/Upcoming-Speaker-Group-changes/ba-p/77811
02-16-2022 11:40 AM
there also this google help article on resetting nest minis that mentions multiple power cycles
Your device may be affected by this issue if both of these are true:
If you’re experiencing this behavior, you’ll need to factory reset your speaker using this workaround:
This solution could be tedious, but your patience is greatly appreciated.
02-16-2022 11:44 AM
also a very active thread here with some responses from a community specialists
03-23-2022 01:24 PM
Hey jascen1990,
Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device not being added to the gourp? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
03-23-2022 01:38 PM
Hi Jake, thanks for the response. I went through the whole process of troubleshooting and ended up sending the problematic Nest Mini back. The new one I received has been working flawlessly so it might just be an error to the specific device.
03-23-2022 01:59 PM
Hey jascen1990,
I am glad to hear you were able to get the issue resolved, and the new device is working flawlessly! With the issue being resolved, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post at any time.
Best regards,
Jake