Picture is a bit blurry. It is meant to be saying 23:12, but isn’t showing the correct time as it is missing lines. I have no clue how to solve this. I have no clue what to do. I haven’t had one of these before do I take it back and who do I contact if this is still a problem?
Thanks again for helping here, @JillG. @Maddison_griff, I hope you've got the answer you're looking for and the resolution needed. Have you had the chance to try the steps provided above, especially the factory reset? If you're still in need of any assistance, feel free to let us know.