12-10-2022 11:52 AM
Asking it set a timer, play some music, weather, etc works but 7 times out of 10 it will also turn on lights in two different rooms at the same time.
Already factory reset the thing twice. Unlinked it to any rooms or groups.
Any tips or advice?
12-15-2022 08:50 AM
Hi CholoSwaggins,
Thanks for posting and for being a step ahead of us.
I know how it feels when something isn’t working as it should, so let’s get this resolved. Could you check My Activity to check what the display heard when the issue occurred. Follow these steps to check it.
Also, do you have other Nest speakers or displays? If so, is the issue happening to the other ones?
Looking forward to your response.
Regards,
Juni
12-15-2022 11:45 AM
Hi Juni,
Thank you for the response and troubleshooting steps.
I issued the following command, "Hey Google play some music" and My Activity shows nothing unusual.
Assistant...
12-16-2022 09:25 AM
Hi there,
Thanks for the response and sorry that you are still experiencing the issue. It's good to know that it has not done it this time, but let’s not stop here. You can do a sequential reboot. First, unplug your Nest speaker and lights for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal. Once done observe it again and reply to this thread for the update.
Best,
Juni
12-19-2022 04:04 PM
Hello there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
12-20-2022 04:18 PM
Hi CholoSwaggins,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
Best,
Princess