Connected Bluetooth speaker stops playing

[kittermant]

I have my Bluetooth speaker connected via Bluetooth to my nest audio. Playing music with Google Play music. My Wi-Fi is Google nest Wi-Fi. All my devices are up to date and I've tried restarting and reformatting all of my devices already.

Every time a new song starts the nest audio that's connected to the Bluetooth speaker will stop playing. Somehow the Bluetooth disconnects every time audio momentarily stops on the device. Even if I just restart the song that is enough to disconnect the Bluetooth speaker. 

[Muddi]

Hey kittermant,

Thanks for sharing details about the issue here. Sorry to hear about your Nest Audio that keeps on disconnecting from your Bluetooth speaker. A few questions: when did the issue start? Do you experience the same issue when playing songs from different music services? Does the same issue happen when connected to a different device like phone/tablet? What is the current firmware version of your Nest Audio? How far is your Nest Audio from your router?

Please try these steps below:

1. Remove or forget the Bluetooth device from the paired list of all previously paired devices.
2. Unpair the Bluetooth device from its current pair, then pair it with the speaker or display. To pair:
   1. Open the Google Home app .
   2. Select the speaker or display that the customer would like to pair with their Bluetooth device.
   3. At the top-right, tap settings Audio Default music speaker Pair Bluetooth speaker.
   4. Tap the Bluetooth device you would like to pair, then select Done.
3. Reboot both devices then try to pair again.
4. Reinstall the Google Home app.
5. Reset your Nest Aduifo and try to pair again.
6. Test other devices:
   • Pair your speaker with another Bluetooth device, and check if the issue only happens on the first Bluetooth device.
   • Pair a different device to the Bluetooth device, and check if you pair successfully.

Let me know how it goes.

Cheers,

Muddi

[kittermant]

I only have one music service so I can't really check that any other way.
It happens with any bluetooth speaker I connect to with any of my google/nest speakers.
It doesn't happen with any other controlling devices like phones or tablets. 
It's the latest firmware - 299498

I tried all the steps you listed but got the same result. I even deleted my home and started a new home, reset EVERY device, reinstalled google home, reinstalled youtube music. Cleared the cache and apple data off my phone, factory reset all my devices. Nothing has worked. This has been a problem for years. It's happened with every bluetooth speaker i've ever had and ever google/nest speaker i've ever had. It's time you guys fix this bug. It's UNREAL that your customers have waited so long for your speakers to actually work with paired bluetooth speakers. ridiculous. And now this craziness with the sonos lawsuit and the complete nerfing of some of the most important features. very unhappy. 

[Muddi]

Hey kittermant,

We appreciate all your efforts and patience. I understand the ongoing frustration you are experiencing around the overall Bluetooth issues with your devices for some time now. Rest assured the team is aware of this issue and looking into this with our relevant partners. I know this may not be the answer you're looking for at the moment, but once we have new information to share, I'll update this thread. 

Also, it would be helpful if you could send feedback via voice command. Please make sure to replicate the issue first, then once you experience the issue immediately send feedback using the keywords: "GHT3 Bluetooth keeps on disconnecting." Click here to learn more.

Cheers,

Muddi

[Jake]

Hey kittermant,

I wanted to check in and see if you managed to see Muddi's post? Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.

Best regards,

Jake

[Jake]

Hey kittermant,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,

Jake