Connectivity issue With Google Home

[Jguill]

Does anybody else have a problem of your Google Home disconnecting from the Internet? And then not reconnecting to the wifi. Over the last 30 days I’ve had to unplug my Google Home 15 times just to get it to connect to the wifi. I have not had any disruption to my wifi service during those times. Everything else that is connected to the wifi works.

[Biggsyboi]

Hiya. Could you please give the details of what WiFi equipment you're using? If it's mesh equipment and/or something that is broadcasting in WiFi 6, Google are saying their products are incompatible with this and it "will not work". They've been trying to work on a fix for it apparently, but that's been for months and months.

[Alex_S]

Hi everyone,

@Jguill, sorry to know about what’s happening. Let’s further look into it. A few questions: do you have other Google Home devices? If yes, are they experiencing the same behavior? Is your router dual-band? What’s the approximate distance of your Google Home device from the router? 

Thanks for the help, @Biggsyboi.

Kind Regards,
Alex

[Alex_S]

Hello Jguill,
 

We haven’t heard from you in a while. Have you seen my previous response? Let us know of the answers so we could take a closer look at them.

Best,
Alex

[Jguill]

I have a Netgear high speed router, and for my Wi-Fi I have an Orbi with two satellites. The Wi-Fi router is upstairs and the Google Home is downstairs right below it. I also have one of the satellites within 10-15 feet away. Also I live in a 2 story place and only have 1 Google Home. I have upload speed of 42.36 mbps and download speed of 1425.01 mbps. 

[Alex_S]

Hi Jguill,
 

Thanks for the information. Let’s try to do some troubleshooting steps.
 

• Change the DNS settings of your Netgear router to 8.8.8.8 and 8.8.4.4
• Reboot your router and Orbi satellites by unplugging them from the power outlet for 2 minutes > Plug back in.
• Once WiFi connection has been re-established, unplug your Google Home for a minute > Plug back in.
• Monitor Google Home device’s connectivity.

Regards,
Alex

[Alex_S]

Hey Jguill,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Warmly,
Alex

[Alex_S]

Hi there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks, 
Alex