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Connectivity issues

Nexus22
Community Member

I have a Google nest hub, nest audio and nest camera. I am new to this and have found the set up process to be extraordinarily complex and fraught with issues. I made the fatal mistake of changing my Wi-Fi two days after the first installation. That sent the whole system into a spin. I found the only way to connect to the new Wi-Fi service was to reboot the nest hub and start over. I thought there must have been an easier way but in the end that’s the way it worked out. Then, both the speaker and the camera failed to connect to the hub. I had to convert both of those back to factory settings. I read somewhere this is the only way if you change Wi-Fi. That seems extraordinary to me. However, now I have a whole heap of connectivity issues. It seems like the speaker is a separate Google hub. It seems to have drawn the commands away from the actual nest hub. When I give a command the speaker answers me. If I silence the speaker by turning off the microphone I can play through the nest hub but I can’t then play through the speaker from the hub. All I wanted was an additional speaker that I could connect to my hub but it seems I now have two Google hubs in the house. I’m also now having difficulties getting the camera to stream properly. Maybe I’ve made some basic mistakes but I have found this to be extraordinarily difficult and I am quite computer literate.

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi folks,

Thanks again for helping here, @RachelGomez123. @Nexus22, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Best,

Dan

Princesss
Community Specialist
Community Specialist

Hi folks,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest speakers and we'd be glad to assist you further.
 

Best,

Princess