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Continuation of: Google Nest Mini unlinking repeatedly, not detecting wifi, can't set up again

NestUser1
Community Member

I was informed that I was assigned a case ID: 2-5033000032027 and would be receiving a call from a support specialist. Yet, not only did I not receive a call, the community specialist locked my thread when this remains unresolved. Since the last communication only a few days earlier, my speaker unlinked twice more. Today it is on Day 2 of staying linked to my wifi and it feels like a miracle.

Considering that my original post was over 3 weeks ago and all I have received are communications that say: are you still having trouble? (of course I am, or I wouldn't have posted here) or: we have assigned you a case ID, with no resolution or help whatsoever, I am very frustrated and rapidly losing confidence in both the speaker and support services for your products.

1 ACCEPTED SOLUTION

NestUser1
Community Member

Thank you. I'll reach out to customer support.

View solution in original post

7 REPLIES 7

Ashepherdson
Silver Product Expert
Silver Product Expert

This is a community forum so most of the answers are form other users.  I can try to escalate this again for you, and you can of course contact customer support if you prefer! 

https://support.google.com/store/gethelp

 

NestUser1
Community Member

Thank you. I'll reach out to customer support.

View solution in original post

@NestUser1 were they able to resolve this for you? Having the same issue

frances
Community Specialist
Community Specialist

Hi @eggman63

 

Thanks for reaching out as well. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 5-9672000031834.

 

If you'd prefer, you can contact the support team like NestUser1 did. You can use this form to chat to a support agent and refer to your Case ID [5-9672000031834] for help. 

 

Please let me know if you have any other questions or concerns, thanks for your patience as well! 

 

 

frances
Community Specialist
Community Specialist

Hey everyone,

 

Apologies on the delayed follow up for some of our cases. Our team is working through these as quickly as they can and I've also passed along your feedback. Someone will follow up with you soon and I'll share more details as they become available.

 

I apologize for the inconvenience caused and appreciate your patience!

frances
Community Specialist
Community Specialist

Hi NestUser1,

 

Thanks for reaching out. I am sorry to hear about your negative support experience. I looked into your case and saw that you contacted the support team and were able to get your issue resolved. 

 

Please let me know if you have any other questions or concerns. Thanks for your patience!

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to contact the support team and refer to your Case ID or start a new thread and we'll be happy to help.