Could Not Connect To Google Home Mini, move closer blah blah blah

[Hot_Tub_Dan]

So I've had Two Google mini speakers for years and recently installed a new router, from then on it was fruitless trying to set up the second speaker again. Reset, turn off and on, same for router no fix. 

I found that you must only have ONE speaker turned on when doing an initial set up, perhaps the router didn't like the mac addresses or such like, but whatever the reason. I found the following worked. 

Reset speaker

Turn off Bluetooth- this is how the app and speaker first greet each other.  

Turn on Bluetooth.

Go through the on screen prompts.

Manually enter the WiFi password (not autofill).

Do not use custom room, use a room already in the app (swap it later once set up).

Should be good to go. 

Once connected and stable, Turn off at the mains and go through the process again on second speaker. 

Once finished Turn on the other speaker. 

Hope this helps?

[Princesss]

Hi Hot_Tub_Dan,

Thanks for posting. 

We're sorry to hear about this trouble of connecting your devices to your newly installed router. Before we try some steps, let's make sure that the speakers and your router is within a good distance from each other. After that, let's check if these settings are met:

• Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device. 
• Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
• Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses. 

Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently). 
 

Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).

• Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
• Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Hope this helps.

Best,

Princess

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess