10-11-2022 10:29 AM
I have recently undertaken a factory reset of my Google Home Mini. I am trying to set it up again and the following happens -
I have tried the other solutions I have found here such as factory reset and activating Airplane Mode but this isn't working.
Can I do anything else?
10-12-2022 06:26 PM
Try to factory reset the device twice in succession before powering off and on again to set up. See if it helps.
10-15-2022 01:42 PM
Yes, that didn't work
10-15-2022 01:43 PM
I already tried those steps before writing my original post
10-13-2022 10:22 PM
Who gave you the Google Home Mlini?
10-15-2022 01:33 PM
Hey folks,
Thanks for your insights and assistance, LFS, RachelGomez123, IamWes718, we appreciate it!
Deekler, checking back in if the suggested steps above work. If the issue persists, try setting up your Google Home Mini using mobile hotspot to see if will connect.
Let us know how it goes.
Best,
Alex
10-15-2022 01:43 PM
I bought it new
10-15-2022 03:31 PM
Hello Deekler,
Since it's also happening when you're using a mobile hotspot, please fill out this form so that we can check this with our team. Let us know once you're done.
Regards,
Alex
10-18-2022 03:36 PM
Hey Deekler,
Have you had the chance to fill out the form?
Cheers,
Muddi
10-19-2022 06:39 AM
No I haven't. I fail to see how filling a form in will help fix this issue
10-19-2022 12:44 PM
Hey Deekler,
I wanted to check in with you, and provide further details. We would like you to fill out the form, so we can move this to a higher Team who will further review the issue with you, and provide more troubleshooting steps.
Best regards,
Jake
10-19-2022 12:49 PM
Fine, all done
10-19-2022 01:15 PM
Hey Deekler,
Thank you so much for filling out the form. Please be on the lookout for an email from our Team over the next 24 hours with further details. Please let us know if you have any trouble seeing that as well.
Best regards,
Jake
10-21-2022 10:42 AM
Hey Deekler,
I wanted to check in, and let you know that we have your case. Please be on the lookout for an email from team, and be aware that I will be locking the thread in 24 hours.
Best regards,
Jake