cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Cync is not connecting to Google Home

Tarlynne
Community Member

I have lights from Cync (C by GE) lights, and ever since Cync has utilized a new app for their systems, I have been unable to connect it to my Google Home now. So when I ask Google to turn the lights on, nothing happens anymore and she says “That light isn’t available.” So now in order to use my lights I have to open the Cync app. Please help! I’ve trouble shot everything I’ve found so far. 

4 REPLIES 4

BJBosche
Community Member

I’m using the new Cync as well but haven’t experienced your issues. My advice would be to reset the bulb to factory settings and in doing so you will update the bulbs’ firmware. That may solve the issue.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? I would suggest trying what BJBosche suggested as well.

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS